At Onyx Dragon, we take every step to ensure your orders arrive safely and on time. Once your parcel has been confirmed as delivered by the courier, our responsibility for the package ends. This means we are unable to provide refunds for items reported lost or stolen after delivery.
However, we do understand that mistakes can happen. If you contact us regarding a missing order, we will often check with the courier to confirm whether the package has actually been delivered before making any decisions regarding refunds.
To help prevent issues, here are some tips:
- Track your deliveries: Use the tracking information provided by the courier to monitor your package.
- Safe delivery locations: If possible, have parcels delivered to a secure location, such as a workplace, a trusted neighbor, or a parcel locker.
- Report issues promptly: If your package hasnโt arrived within the courierโs expected delivery timeframe, contact the courier immediately for assistance.
While we cannot provide refunds once the courier confirms delivery, taking these precautions can greatly reduce the risk of loss or theft.
Thank you for helping us keep your orders safe!
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